Refund policy
RETURN & REFUND POLICY
At Djayestore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund policy.
Return Period
You have 30 days from the date you receive your order to request a return or a refund.
Return Conditions
To be eligible for a return, the item must:
be in its original condition
not be damaged or misused
be returned in its original packaging
include all accessories and manuals
For hygiene and safety reasons, heavily used or damaged products cannot be returned, unless the item is defective.
Non-Returnable Items
Items damaged due to improper use
Items returned after the 30-day period
Items without proof of purchase
How to Request a Return
To initiate a return, please contact us at:
📧 contact@djayestore.com
Include the following information:
your order number
the reason for the return
photos or videos if the item is defective or damaged
Our support team will respond within 24–48 business hours with return instructions.
Returns sent without prior authorization will not be accepted.
Refunds
Once your return is received and inspected:
you will be notified of the approval or rejection of your refund
if approved, the refund will be issued to your original payment method
refunds are processed within 5–10 business days, depending on your bank or payment provider
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective items or shipping errors
Original shipping fees are non-refundable
Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide photo or video evidence.
In such cases, we will offer a replacement or a full refund at no additional cost.
Sale Items
Items purchased during promotions or with discount codes are eligible for return, unless otherwise stated.
Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate with the carrier and provide an appropriate solution.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
📧contact@djayestore.com
🌐 Djayestore.com